Service Back Office Associate (m|f|d)
- PVA TePla Analytical Systems GmbH
- 73463 Westhausen, Deutschordenstraße 38
- Presence / Mobile
- Fulltime
- Annual salary: 48,000 - 55,000 EUR
- Unlimited
PVA TePla is a leading international high-tech company based in Wettenberg that combines innovation with team spirit. Since 1991, we have been developing and manufacturing intelligent systems for the production, finishing, and inspection of high-performance materials - serving industries ranging from semiconductors to aerospace. More than 1,000 employees in 8 countries across 3 continents work together in an open corporate culture with flat hierarchies to create efficient, precise, and sustainable solutions for our customers.
Your Responsibilities
- You will independently prepare service quotes, calculate costs according to specifications, and consistently keep track of open inquiries
- You will reliably identify replacement parts using technical drawings, STEP files, and parts lists—and coordinate availability, reservations, and shipping with the warehouse and engineering departments
- As a key user, you are the central point of contact for our ticket system: you create tickets, track them until completion, and keep the team constantly updated
- You reliably handle customer inquiries via email and phone and coordinate between the customer, service, and technical teams as needed
- You create service orders in the system, review orders, and prepare invoices in coordination with accounting
- You research and procure technical documentation and work instructions—and make them available to the service team quickly and efficiently
Your Profile
- You have completed a commercial or technical-commercial apprenticeship
- Identifying spare parts using drawings and STEP files is no problem for you
Ideally, you have already gained some experience in internal service or order processing - You are confident using ERP and ticketing systems as well as MS Office
- You handle international customer communication in English—both written and verbal—with ease
- Even when things get stressful and the order volume increases, you keep a cool head and maintain a clear overview
Our Benefits
- Remote work and flexible hours help you maintain a healthy work-life balance
- 30 days of vacation give you plenty of time to relax
- Modern workspaces and high-quality equipment support you in your daily work
- A wide range of development opportunities help you actively advance your career
- Healthcare, an on-site doctor, and fitness programs contribute to your well-being
- A subsidized retirement plan secures your future
- A cafeteria, free coffee, and discounted beverages ensure relaxing breaks
- JobRad and good public transportation connections make your daily commute easier
- Bonus payments and anniversary bonuses recognize your commitment and loyalty
- Company parties and attractive employee discounts strengthen team spirit and offer additional benefits
Benefits may vary depending on location and position.
Your Contact
Please apply exclusively through our online application platform. Unfortunately, we cannot consider applications submitted via email.
If you have any questions about the application process, please contact Nadine Schuh
at recruiting@pvatepla.com.
- Nadine Schuh
- HR generalist
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