Service Contract

With the Basic Support service contract, you create the basis for reliable support for your furnace and better predictability in
the event of service. Fixed support services, defined response times, and preventive maintenance support help ensure furnace availability and make service costs more predictable. Basic Support combines qualified support during ongoing operation with a clearly calculable service basis. This way, you benefit from quick support when needed and, at the same time, create more transparency in terms of effort and costs.

Inventory

Our inventory includes a structured assessment and analysis of your furnace. In doing so, we record the current condition,
identify worn or outdated components, and develop individual concepts for optimization and modernization in close coordination with you. This is carried out as needed – especially before projects such as modernizations, relocations or conversions, but also whenever you need transparency about the condition of the furnace.

Inspection, Repair & Maintenance

Our services help ensure the reliable operation, safety, and long-term value of furnaces and their components. Regular inspections and preventive maintenance enable the early detection of deviations and help reduce unplanned downtime. In the event of faults or damage, systematic troubleshooting and targeted repair or replacement measures restore the furnace’s functionality and operational readiness..

We offer the following services: 

• Inspection and Maintenance Support
• Calibrations
• Component Replacement
• Leak Detection
• Repair Service

Spare Parts

As part of our spare parts consulting, you will receive a customized analysis of your spare parts requirements as well as specific recommendations for economically sensible stockpiling. The consultation is based on your existing furnaces and your specific requirements. If there are several furnaces, we take a holistic view of the spare parts requirements. This allows you to optimize inventory and avoid unnecessary costs

Modernizations & Upgrades

Over the course of a furnaces's service life, technical requirements, software versions, interfaces and operational framework conditions change. Modernizations are therefore an essential part of our Life Cycle Service in order to adapt existing furnaces to new requirements and keep them efficient in the long term.

With our solutions, we support you in the targeted further development of existing furnaces, the improvement of technical requirements, and the sustainable alignment of the furnace with future requirements. Modernizations thus make an important contribution to securing investments in the long term and meaningfully extending the useful life of the furnace.

We offer the following services:

• Retrofit
• Control Cabinet Upgrade
• Mechanical Assemblies
• Stange Upgrade
• Atvise Upgrade

Digital Services

Digital Services and Remote Support expand our Life Cycle Service with networked services that enable fast, direct, and needs-based support in plant operation. They create the basis for efficiently providing information, digital applications, and technical support and for integrating them in a targeted manner into ongoing operations.

This allows response times to be shortened, procedures to be simplified, and service processes to be made more transparent. At the same time, remote support facilitates direct collaboration over a distance and creates additional flexibility for technical issues and during ongoing operation.

We offer the following services:

• Telephone & Remote Support
• Edge Device & Customer Portal
• Atvise Update

Training

Well-qualified employees are an essential success factor for the safe and efficient operation of furnaces. Training helps to reduce operating errors, implement maintenance measures professionally, and strengthen the understanding of technical and procedural relationships.

As part of our Life Cycle Service, we support our customers with targeted training offers tailored to different requirements and target groups. In this way, we create the basis for anchoring knowledge in the operation in a sustainable manner and for supporting safe, stable, and efficient plant operation in the long term.

We offer the following services:

• Operator Training
• Maintenance Training