Corporate

Secure Long-Term Reliability

Service Level Agreement
Three workers stand on a platform in a bright industrial hall, inspecting and working on a crystal growing system. Worker loads components into the large open chamber of an vacuum brazing system inside a bright facility.

Securing Reliability

A service level agreement gives you ongoing support and expert care for your equipment. We complement your in-house team with regular inspections, preventive maintenance, and priority technician access, keeping your systems compliant and up to date.

Benefit from predictable costs, less downtime, and a customized service plan that fits your operations. Our team supports your staff with scheduled maintenance and fast troubleshooting, helping you ensure long-term reliability and performance.

Smiling worker in overalls holds a large wrench while standing in a bright industrial facility

Standard Service Level Agreement

1. Basic Service for Remote Assistance
Receive expert technical support from our remote team.

  • Exclusive discounts and reduced rates for phone and remote support
  • Guaranteed response time for service needs
  • Reliable troubleshooting by experienced professionals

2. Advanced Service for Hands-On Assistance
Benefit from regular annual preventive maintenance including an on-site visit.

  • Increased equipment reliability
  • Direct support from our service specialists, whenever you need it
Worker adjusts components inside a large industrial machine frame with various cables and metal structures.

Premium Service Level Agreement

These services are still in development. If you're interested, please contact us.

1. Remote Service 24/7

  • Guaranteed response within 2 hours for urgent/emergency cases
  • AI-supported rapid replies, with guaranteed escalation to a human expert if needed

2. Onsite Service 24/7 (vailable at selected service hubs)

  • Preventive maintenance and troubleshooting on-site, whenever required
  • Available with preconditions (internet connection and trained local staff)

3. Spare Parts Delivery 24/7 for critical components
With global stock locations and fast dispatch, we keep your operations running.

Worker inspects the interior of a large vacuum chamber, checking components and fittings.

Maintenance Support

We work alongside your in-house maintenance team, providing expert guidance and practical support to keep equipment running smoothly. Whether it’s troubleshooting, specialized advice, or extra help during busy periods, our experienced technicians support your staff where needed.

This close collaboration helps minimize downtime, optimize routines, and ensure long-term reliability. So your team can make the most of your maintenance resources.

Interested in a Service Level Agreement?

Get in touch

contact form
Corporate